PRIVACY POLICY
The information we receive from you remains confidential under the terms of the Privacy Act 1993. It will only be used as a means to provide you with information you have requested from Palette Design. We will not disclose, reveal, pass on, distribute, share, rent or licence any personal information that you have provided to us to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so, or required by law. We acknowledge and respect that your personal information is private.
PRICING
Prices of all items shown on this website are current at the time of issue, but may change at any time. All prices shown on this website are in $NZD. All prices do not include delivery charges which will be advised separately.
GST AND OTHER TAXES
All prices displayed on the website are inclusive of Goods and Services Tax (GST) applied at the current rate (currently 15%).
REFUNDS & RETURNS
Palette Design cannot take goods back on a change of mind basis. We endeavour to provide as much information about the product as possible so your decision to purchase is an informed one. Palette Design will meet their obligations under the Consumer Guarantees Act (1993).
DELIVERY INFORMATION
It is important that you provide us with a delivery address for working hours from Monday and Friday. A post office box address cannot be accepted.
Delivery time depends on where you are located in New Zealand. Please allow anywhere from 3-14 working days. Most orders take between 5-7 working days.
Upon receiving your goods, please unwrap and check them for damages or faults before signing for them. If there are any issues you must make a note on the delivery docket and ask the driver to initial your comments. If possible please take a photo of the fault and get in contact with us. You must notify us of any faulty or damaged goods within 24 hours of receipt of the goods by phone on 021 420 589 or email: deb@palettedesign.co.nz. Transit insurance will be voided unless you report any faulty or damaged goods immediately.
DAMAGED/FAULTY GOODS
A replacement will be offered, if in stock. We will arrange for the item to be collected and replaced as quickly as possible at Palette Design’s expense.
Palette Design will meet their obligations under the Consumer Guarantees Act (1993).
CANCELLATIONS
If your order has not already been shipped you may cancel your order. If you have paid by electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred by us.
PLEASE NOTE
We have done our best to display as accurately as possible the colours of the products shown on this website. However, there may be some slight variations in colour, shape, texture, grain or otherwise.
As wood and most fabrics are a natural material, light tone differences among the various elements that make up the product may occur. Some products are purchased in different periods and so the elapsed time and climatic conditions can cause variations in colour and/or tonality. We cannot accept any claim in this regard.
